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Terms & Conditions

GENERAL

  1. These terms and conditions (these "Terms and Conditions") contain the provisions in the contractual relationship entered into between you (the "Customer" or “you”), and us ("Olivyk" or “we” or “us”) which you agree to be binding and enforceable at the time you submit an order through the website at www.olivyk.com (the "Website") to purchase the Products. By placing such orders with us, you are deemed to have read, understood and accepted these Terms and Conditions.
  2. Olivyk reserves the right to add, vary or amend any of these Terms and Conditions from time to time without prior notice to the Customer. It shall revise such Terms and Conditions by updating this page from time to time, and in its sole discretion.
  3. Olivyk reserves the right to modify or discontinue, temporarily or permanently, this Online Shopping service (or any part thereof) with or without notice at any time.
  4. In these Terms and Conditions, the following expressions shall have the following corresponding meanings:
    1. “Olivyk Member Discount” refers to the reduction in the purchase price of the Products offered to Customers who are Olivyk Card Members and who enjoy a discount privilege as applicable under the terms of their card membership (For more information on becoming a Olivyk Card Member, please refer to www.olivyk..com;
    2. "Intellectual Property"refers to all intellectual property rights of whatsoever nature, including (but without limitation to) patents, trademarks, service marks, designs, applications for any of the foregoing, copyright, design rights, know-how, present and future trademark or copyright, whether or not registered or registrable by any means, and the right to file an application for registration thereof, trade and business names;
    3. "Online Shopping" refers to the purchasing of Products through the Website; and
    4. Products" refers to the clothing, accessories, vouchers, or any other products or merchandise for sale by Olivyk as featured on the Website.
  5. All the Products sold by Olivyk through the Website are sold subject to these Terms and Conditions and these Terms and Conditions shall prevail over any other document purporting to have a contractual effect between the Customer and Olivyk.

REGISTRATION

  1. You may need to create a registered account profile to use some of the services or features made available to you on the Website.  When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects (“Personal Information”). You may update your registered profile at any time by signing into your account and selecting “Update Profile”.  We may also change registration requirements from time to time.
  2. The account password you provide should be unique and kept secure, and you must notify Olivyk immediately of any breach of security or unauthorized use of your account. Olivyk will not be liable for your losses caused by any unauthorized use of your account.
  3. Please refer to our Privacy Policy section for information about how we use your data.

ELIGIBILITY CONDITIONS FOR ONLINE SHOPPING

  1. Olivyk reserves the right to only accept orders from you if you are 18 years of age or older.
  2. In order to make purchases on the Website you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
  3. You must be in possession of a valid credit/debit card issued by a licensed bank acceptable to Olivyk, and you authorise Olivyk to process a charge or charges on your credit/debit card in the amount of the total purchase price for the Products which you purchase.
  4. Olivyk reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
  5. By making an offer to purchase the Products, you expressly authorise us to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.
  6. You agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
  7.  Please refer to our Privacy Policy for further information about how we use your data.

SUBMISSION AND ACCEPTANCE OF ORDERS

  1. All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers.
  2. You may place an order through the Website by clicking on the 'Submit Order' button. Shortly after the order is successfully submitted, an email will be sent to you at the email address provided at registration or on submission of your order. This email confirms the details of your order and is not an acceptance of your order. If you do not receive an acknowledgment email from Olivyk within two working days, please contact Olivyk's Customer Service at  [email protected].  Confirmation of receipt of the Customer's order does not guarantee the availability of the Products.
  3. You may only make the following changes to your order:  Cancel any portion of or the entire order; Change the Ship to Address on the order; or Change the Shipping Method on the order.  You may not add additional items to your order.  You will be required to place an additional order for any additional items you wish to purchase.
  4. You can only make changes to or cancel your order up to the time your order has been released for shipment to our distribution center.  Please contact Olivyk's Customer Service at [email protected] to request a change to or cancel of your order, at which time you will be informed of the eligibility of the request.
  5. You will receive a second email confirming the acceptance and shipment of your order and this email will also contain a tracking number and invoice for your order. 
  6. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within these Terms and Conditions. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion, and we will not be liable to you or any third party by reason of our refusal to process a transaction.

PAYMENT

  1. Payment can be made by Visa, MasterCard, or American Express, and any other methods which may be clearly advertised on the site from time to time. Payment will be debited and cleared from your account upon completion of the processing of your order by Olivyk, and a notification email including an invoice for your order will be sent to you at that point. You warrant and confirm that you are the person to whom the credit/debit card used is issued to and whose name appears on the credit card. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
  2. If the issuer of your credit/debit card refuses to authorize payment to Olivyk, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email as soon as practicable.
  3. Sometimes, an item is out of stock and is not expected to come back in stock, as such we may have to cancel the item. In this case, if payment has been made by a credit/debit card, we will not charge you for the item or any duty, taxes, shipping or handling charges related to that item.
  4.  We take reasonable care to make our Website secure. All credit/debit card transactions on this site are processed using Paypal, a secure online payment gateway that encrypts your card details in a secure host environment. Olivyk will NOT store your credit/debit card details on our systems. Please do not send any payment information via email as Olivyk does not guarantee the security of data sent by email.

PRICING

  1. Product prices are shown on the Website and will be charged to you in SGD Dollars and include applicable duties and taxes.  If you are eligible for a Olivyk Member Discount, your discount is not reflected in the price of the Products, but will be reflected in your shopping bag. 
  2. All prices and offers remain valid as advertised from time to time. The Singapore Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
  3. Product prices are set at the beginning of each season. These prices are subject to change before your order is accepted or the items are subject to markdowns at any time during the selling period.

GIFT CARDS

  1. Gift cards are in the denomination of SGD 10, SGD 50, SGD 100 and SGD 500.
  2. Gift cards can be purchased for own use or as gifts to family, friends or colleagues.
  3. Once payment is made, Gift card codes will be automatically sent to the email entered on checkout and successful payment transaction.
  4. If Gift card amount not used up when making payment, there will be a credit balance to be used for the next purchase.

VOUCHERS

  1. Special vouchers codes are non-transferable and there is no cash alternative, cannot be used in conjunction with any other promotion code,  Olivyk Member Discount, or offers unless expressly stated, and must be redeemed by the date published, if provided.
  2. Special voucher codes will have to be entered on checkout and before successful payment transaction to enjoy the special discount.
  3. Voucher codes can only be used once per transaction.

PRODUCT AVAILABILITY / DESCRIPTION OF PRODUCTS

  1. Products featured on the Website have been carefully selected for Online Shopping. Once a Product is sold out, it will be taken off the Website at the earliest opportunity and may not be available again.
  2. The prices advertised on the Website are for Online Shopping only. As such, prices for some Products may differ from those available for sale at the Olivyk and other Olivyk associated boutiques.
  3. Olivyk has taken care to ensure that the Product illustrations, colours and information are as accurate as possible, but photograph and images that are shown on the Website are only representations and the actual Products that are delivered to the Customer may vary accordingly. In relation to Product colours, we cannot guarantee that your computer monitor's display of any colour will be accurate.
  4. Olivyk may from time to time set credit limits for individual Customers and Olivyk reserves the right to limit or restrict the sale of Products to any Customer. In addition, Olivyk reserves the right to reject sales to re-sellers.

INSURANCE AND DELIVERY

  1. Olivyk insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Olivyk, and transfer of responsibility in the same way.
  2. We aim to dispatch all orders within 24 hours to 48 hours of order placement. Olivyk uses FedEx and Ta-Q-Bin as the shipping carrier for all deliveries. Olivyk may add or change carriers during course of business operations. Olivyk is not responsible for any delays caused by the customs clearance processes.
  3. Delivery charges will be reflected in your shopping bag at the point of checkout. Olivyk currently offers free delivery for all purchases in Singpore. However this may be subject to change at any time at the sole discretion of Olivyk.
  4. Olivyk has used best efforts to ensure that where certain countries impose shipping restrictions on certain Products, Products falling under those restrictions will not be offered for sale when that particular country is selected. However, Olivyk will not be responsible in the event any item is detained or declined at customs due to any reason including shipping restrictions which we may not be aware of. In the event any item purchased which has been declined by customs and returned to Olivyk, we will provide you with a refund of the amount you originally paid.

RETURNS AND EXCHANGES POLICY

THIS SECTION ON “RETURNS AND EXCHANGE POLICY” DOES NOT AFFECT YOUR STATUTORY RIGHTS. 

For more information on your statutory rights, contact the Consumers Association of Singapore (CASE).

  1. Olivyk does not accept or process exchanges. You must return your original purchase and place a separate order for an alternative Product.
  2. Olivyk does not accept returns of online purchases to Olivyk or other Olivyk associated boutiques.
  3. If you wish to return an item, a Returns Merchandise Authorisation (“RMA”) should be requested within seven (7) days of receiving your order. You can request an RMA by sending email to [email protected]
  4. Items should be returned in their original packaging, unused and with all Olivyk and designer garment tags still attached.  Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. All shoes should be tried on a carpeted surface before wear as shoes with any markings will not be accepted for returns. Returns that are damaged or soiled or do not have an authorised RMA may not be accepted and may be returned to the customer, at the customer’s expense (this may include shipping costs and additional duties and taxes).
  5. Please email [email protected] if any of your purchases have been delivered without designer tags.
  6. For our Singapore customers, Olivyk will refund the original purchase price(including GST if applicable) of the item. For customers located in countries other than Singapore, Olivyk will refund the original purchase price of the item less any applicable duties or taxes.
  7. Where the item is faulty and is returned, Olivyk will refund the original purchase price less any applicable duties or taxes. Goods are only considered faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
  8. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a refund.
  9. All Returns have to be mailed back within 14 working days from the date parcel was received. All additional postage cost will be borne by the customer. Customers are highly recommended to mail the item via a mode of delivery that allows tracking. Olivyk will not proceed on with the return if the parcel does not reach us and are not liable for loss mails sent via normal mail.

EXCLUSION/LIMITATION OF LIABILITY AND WARRANTIES

THIS SECTION ON “EXCLUSION/LIMITATION OF LIABILITY AND WARRANTIES” DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Subject to the preceding paragraph, and to the maximum extent permitted by law, Olivyk disclaims and excludes all other terms, conditions and warranties in relation to the products whether express or implied or arising from any previous course of dealing or usage or trade practice.

  1. While Olivyk will use reasonable endeavors to verify the accuracy of any information it places on the Website, it makes no warranties, whether express or implied in relation to its accuracy.This Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Website, or any transaction that may be conducted on or through this Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
  2. In addition, the Customer hereby expressly acknowledges and agrees that:-
    1. Any liability of Olivyk arising under the laws of Singapore for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of Olivyk's obligations hereunder shall not in any event exceed an amount equivalent to the price of the affected Product.
    2. Except for death and personal injury arising from our negligence, we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or any other loss or damage whether direct or indirect out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the use of or inability to use the Website or this Online Shopping service or the use or consumption of any of the Products purchased on the Website;
    3. We make no warranty that this Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials;
    4. Any material which the Customer download or otherwise obtain through the use of the Website is done at the Customer's own discretion and risk and the Customer is solely responsible for any damage to his computer system or loss of data or other liability that results from the download of any such material.Olivyk is not liable for any computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation to loss of data or compatibility problems), theft, destruction to the Customer's computer system or any other losses or damage resulting directly or indirectly from access to or use of the Website, or any uploading, downloading of data, text, images or other materials or information from the Website; and
    5. We cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Website and any information provided to or taken from this Website by you.

CONFIDENTIALITY

  1. The Customer hereby unconditionally consents to Olivyk releasing any data provided via this Online Shopping service to Olivyk's employees, advertisers, parent company, related companies and associated companies, subcontractors, agents or other network operators who carry out services for Olivyk in connection with the provision of these services to the Customer.

FORCE MAJEURE

  1. Olivyk shall not be liable to the Customer for default of its obligations under this Online Shopping services when such default is by reason of
    1. fire, accident, any law, order, proclamation, regulation, demand or requirement of the Government of Singapore or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Olivyk,
    2. Act of God (i.e. extraordinary or unforeseeable manifestation of the forces of nature beyond the powers of human intervention, such as tornadoes, hurricanes, typhoons and earthquakes), or
    3. war or armed conflict or acts of terrorism, which include disruption of civil authority, transportation and communication services, in which cases, Olivyk shall be excused from such performance to the extent of such prevention.

INTELLECTUAL PROPERTY RIGHTS

  1. Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as defined under“Content” in clause 2 below), including all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related Intellectual Property Rights mentioned or displayed on this Website are protected by intellectual property and other laws.
  2. In addition to the Intellectual property rights mentioned above, "Content" is defined as, or includes, any text, audio or music, video, graphics, photographs, and image, and are the intellectual property of Olivyk and are protected by intellectual property and copyright laws and international treaty provisions.
  3. The Website is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Olivyk and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Website without prior consent or authorization of Olivyk. Any such unauthorized actions may result in civil consequences or criminal penalties.

YOUR ACTIVITY

  1. Your use of this Website is at your sole risk. You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on this Website. We reserve the right to deny you access to this Website, or any part of this Website, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated these Terms and Conditions, we may deny you access to this Website on a temporary or permanent basis and any decision to do so is final.
  2. You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Website.
  3. You agree not to collect or harvest any personally identifiable information, including account names, from the Website, nor to use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Website with respect to any submissions made by them.

THIRD PARTY

  1. The Website may include links to other websites or resources that are not operated or prepared by Olivyk. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
  2. Olivyk is not responsible for the content or accuracy of any off-Website pages, which include but is not limited to advertisers of the Website. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

APPLICABLE LAW

  1. These Terms and Conditions shall be governed by, and shall be construed in accordance with the laws of Singapore and the Customer agrees to submit to the jurisdiction of the Singapore courts.
  2. Where these Terms and Conditions have been translated into other languages for your reference, please note that in the event of any inconsistencies, the English version of the Terms and Conditions will prevail.
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